A long wait before any help arrived
I was really hoping to get some support much sooner after signing up, but it took quite a while before anyone responded to my inquiries. The people were polite, but their reaction time made the process frustrating. I spent a lot of time trying to figure out how to use the database feature and dialer on my own while waiting for help. On the bright side, once I finally got assistance, the guidance was clear enough to get me through the setup steps. Still, I feel the overall responsiveness needs serious improvement because the delay made the first experience feel dragging. I wish the sales or the support team could have been more proactive in reaching out after payment and invoicing were completed. This lag caused me to lose some confidence, though the actual onboarding flow worked okay once it started.