A long and tiring effort to get useful help
Reflecting on my experience with the support offered, I have to admit it involved far more effort than I had anticipated to align with my working hours. The telephonic support was just not synchronized with the time slots I usually work, making it difficult to get timely assistance when I encountered issues with the dialer. Multiple attempts to reach out often failed due to staff availability, and the waiting times were longer than tolerable. This mismatch caused delays in resolving problems with the database setup and using the automatic update features effectively. In hindsight, I realize that the onboarding and training components did not prepare me well enough to troubleshoot independently, so the lack of accessible help became a significant hindrance. The communication channels didn’t sufficiently accommodate different time zones or flexible hours, which was frustrating. All in all, the effort to coordinate support according to my schedule was exhausting and made me rethink whether this software would fit my remote workflow needs in the future.