5 out of 55 of 5Verified purchaseTraining and onboarding
A great experience, just missing a little more hands-on practice
By the end of the training and onboarding process, I felt quite confident using the WFHI software. The step-by-step instructions were clear, and the trainers were patient when explaining the features. I especially appreciated how the calling tools and dialer were demonstrated thoroughly. However, I wish there had been more interactive exercises or scenarios to apply what we’d learned immediately, as I felt a bit uncertain when trying some functions on my own initially. That said, the resources for self-study and the onboarding support helped me to fill those gaps quickly. Overall, it was a smooth start, though a bit more hands-on practice during the sessions would have boosted my confidence even more.