A glance at the waiting time but really no complaints
I have to say, my experience with WFHI's sales and pre-purchase process was interesting mainly because I didn’t have to wait excessively. The sign-up was relatively quick, and after just one email follow-up, the onboarding started moving smoothly. Training material was available immediately and easy to access which kept me engaged. Although I did expect fewer repeats because the call and dialer tools seemed pretty intuitive, at one point I did find myself waiting on a support callback, which was the only noticeable pause. The database functionality was robust and integrated well with the daily workflow, and updates seemed seamless without causing disruption. In terms of telephonic support and priority assistance, it was reassuring to know help was just a call away, even though I didn’t often need it. Overall, I think what could have improved was less waiting on callbacks, but that was the exception rather than the rule. Most other parts of the experience, especially signing up, billing, and training were pleasantly smooth.