A generally alright experience despite a couple of hitches
The billing and payment side of the service felt mostly fine to me and didn’t cause too much hassle, which was good because when dealing with financial things, simplicity helps. I had an issue where an invoice was delayed and the due date caused a bit of stress, but the support team did respond when I called and helped clear it up, though not immediately. It was a bit annoying, but the follow-up was there and that comforted me. The overall process didn’t feel as smooth as it possibly could, maybe a little more automatic checking would be ideal. The invoicing was generally clear enough and the payment methods worked without glitches in other instances. I’d say the whole billing felt more “Serviceable” than perfect, which is why I settled on four stars instead of five. It wasn’t bad enough to make me unhappy, just a little more polish would make the process feel more confident.