A frustratingly unpredictable daily experience
The sales and pre-purchase engagement left much to be desired because while initial sign-up and invoice generation felt smooth, the software’s daily behaviour was quite erratic. Some days the calling tools and database functions worked fine, but on others I encountered glitches or delays that disrupted my workflow significantly. Receiving automatic updates was helpful, but those updates sometimes introduced new issues that required repeated contact with telephonic support. Unfortunately, the support service was not consistently responsive once you got past the first call, leaving me feeling that stability was lacking. The payment process itself remained straightforward, which I can acknowledge, but that alone isn’t enough to improve the overall experience. In sum, the ongoing issues with software stability and the variable effectiveness of support combined to make the entire thing feel unreliable and more trouble than it was worth for routine remote work.