A frustratingly slow start with confusing onboarding
My experience with the training and onboarding for the WFHI software was quite disappointing due to the extended time it took to get going. The steps involved were more complicated than I expected, and there was a lack of clear communication regarding how to effectively use the calling tools and database features. The training materials did not provide sufficient clarity, leading to repetitive attempts to understand the instructions. Moreover, the automatic updates sometimes changed the interface without adequate notice, which added to the confusion. I found the sign-up and invoicing processes to be cumbersome rather than user-friendly, and telephonic support, while polite, was unable to resolve my issues efficiently. Overall, the entire experience felt cumbersome and frustrating, as I had hoped for a smoother transition to working remotely with this software. It left me feeling quite discouraged about continuing further.