A Frustrating Start with Few Bright Spots
I began the sign-up process expecting straightforward guidance but was quickly met with confusion. The invoicing system was clunky, requiring several attempts before my payment went through. Onboarding was a bit of a maze, with unclear instructions that left me wondering what to do next. The software’s calling tools seemed promising, but during the first few days, the dialer wasn’t connecting properly, which affected my flow. One thing I will give credit for is the automatic updates; these worked smoothly without needing me to intervene, which made things a tad easier. However, accessing the database feature was less intuitive than I’d hoped, and the telephonic support left me on hold longer than I felt reasonable whenever I called. Despite these setbacks, the priority assistance team did provide some helpful steps when I managed to reach them. Overall, this whole process felt like it had too many rough edges and didn’t match the ease I was anticipating. I’ll likely need help next time I engage with the system because several parts of the platform are not straightforward to figure out on my own.