A frustrating, slow experience
You need to improve how you respond to your users. When I reached out to telephonic support, the delays in getting help were longer than expected and it made handling issues frustrating. Although when I finally connected with support staff, they were polite and tried to assist, the overall pace and communication style was lacking. The software updates didn’t explain changes well, so I had questions that weren’t preemptively answered, pushing me to contact support more than I wanted. When the dialer bugged and calls wouldn’t connect as smooth as advertised, your team’s responses felt too slow to solve the problems efficiently. This led to unnecessary downtime in my daily remote workflow tasks. The invoicing and payment process was fine and straightforward—I have no complaints there. Still, the experience left me feeling like your communication and responsiveness could stand serious improvement. It made managing my remote work harder than it should have been.