A few surprises in the onboarding sequence
When I first started the training and onboarding process, I expected the steps to be organized in a strictly linear fashion but I found that some things were a bit out of the order I anticipated. For example, I had to deal with setting up the calling tools and dialer quite early on, before fully exploring the database features. It took some adjustment to get comfortable juggling these as they weren’t introduced sequentially. On the positive side, the training content itself was clear and helped me understand how to navigate the software and use the automatic updates effectively. Telephonic support was accessible and helped with some of the initial confusion, which was a relief. Overall, the setup worked well enough though the order of tasks was a little surprising and might be worth streamlining for future onboarding to feel more intuitive.