A bit unsettled about the presale process, but maybe okay next time
I was initially excited about the product but ended up feeling a little unsure during the presale communication phase. On one hand, the sales team was available for questions and shared useful information about the software features and training options. On the other hand, I felt like some important details about the onboarding flow and support limits were glossed over or only briefly mentioned. As a result, when I signed up and started using the software, some expectations didn’t align perfectly with reality. For example, while the calling tools seemed promising, occasional glitches cropped up and slowed my workflow. The dialer worked well enough, but telephonic support wasn’t always as prompt as I would have liked. Invoicing was clear and payment straightforward, so at least that was solid. I don’t think I’ll avoid them altogether next time because the system has potential, but I’ll be more cautious and ask deeper questions before committing again. The feeling I got was that they want to help but sometimes communication could be more thorough early on.