A bit of effort upfront but then felt more confident
I found the pre-purchase sales process required a reasonable bit of time on my part to understand the software's capabilities and decide if it matched my needs. Sign-up wasn’t immediately obvious; I had to ask a few questions and go back and forth with the support team to clarify details about the training offered and the functionality of the dialer and database features. Once I had all the information, I felt better equipped to make a decision. The invoicing details were explained clearly enough, though I wished the initial sales communication had been somewhat more concise and to the point. Despite the initial effort, the overall clarity I gained made me feel more confident about using the software on my own. I appreciated that the team was patient with my queries and responded in a timely manner. This made the early, somewhat laborious process more manageable and helped build trust in the product's support foundation. Now, having moved past the questions and into using the system, I feel reasonably certain about where to get help and how the updates will keep things running smoothly.