A bit of a rocky ride but manageable
The training and onboarding overall felt quite frustrating to be honest. When things started going wrong, like the dialer misbehaving or the database syncing slowly, the whole process of getting help felt slow and a bit disorganized. Although the support team was polite on the calls, waiting times were longer than expected and sometimes the solutions took multiple attempts to actually work. The software itself is fairly comprehensive and once you get into it, it covers many bases you’d expect for managing remote workflows. But the initial hiccups made the whole experience feel more tiring than necessary. Given that, I did appreciate that periodic automatic updates didn’t interrupt my work much and that the invoicing process ran smoothly without any issues. Overall, the experience was more exhausting than uplifting, and while it worked in the end, I can’t say it felt seamless at any point. That’s why I’m giving it a 2-star rating, more for the onboarding troubles than the product itself.