After spending a couple of weeks with the training and onboarding software, I'd say it's a bit of a

After spending a couple of weeks with the training and onboarding software, I'd say it's a bit of a

After spending a couple of weeks with the training and onboarding software, I'd say it's a bit of a mixed bag. The initial setup was straightforward enough, and the database integration with the dialer seemed to work fairly smoothly. However, day to day using the calling tools wasn't always consistent; sometimes the automatic updates improved things, but other times they'd throw in unexpected quirks that required me to reconfigure settings. Support was available and reasonably responsive on the phone, but the wait times occasionally dragged, which was frustrating when I was trying to get past a sticking point. The onboarding flow itself could be a bit repetitive in parts — I found myself redoing some modules to understand them fully, which felt tedious more than helpful. The invoicing and payment process worked as expected, with no surprises there. All in all, the experience felt serviceable but not quite seamless, and I guess I expected a bit more polish by now. Still, it’s definitely usable once you get past the initial annoyances.