A bit of a maze trying to get started
I’m trying to figure out if the training and onboarding steps were arranged sensibly because, honestly, it felt a bit all over the place. The documentation suggested a sequence but when I followed through, some parts seemed out of order or not fully explained at the right time. For example, before I was told to use the dialer, I hadn’t fully grasped the database setup, which felt important to understand first. I found myself backtracking and repeating some of the training modules to get a better grasp. It wasn’t terrible because the training content itself had useful parts, particularly around getting familiar with the calling tools and the automatic updates that roll out frequently. However, the pace of telephonic support felt inconsistent. Sometimes I got quick answers, other times I had to wait and figure things out myself, which made the effort feel a bit more taxing. The invoicing and payment process also required more attention than I expected, since it wasn't clear initially how flexible it would be for re-issuing or correcting errors. Overall, I put in quite some effort trying to piece everything together and wished for a smoother onboarding flow where things unfolded in a clearer, more logical order. It’s manageable, but definitely not the easiest experience to get started with this software and training.