A bit more guidance would have helped
Overall, the support communication was there but felt a bit minimal at times. I appreciated having telephonic support available, and when I did call, the responses were courteous and helpful. However, a fair amount of the process required me to figure things out on my own, especially when working with the database features and dialing tools. The onboarding training offered a foundation, but day-to-day I noticed I needed to rely on trial and error or referring back to FAQs. It wasn’t a big hurdle, but sometimes a more proactive support approach could have made things smoother. I didn't feel abandoned by support, just that the expectation was you’d do a lot yourself. The invoicing and payment procedures went smoothly enough, and the updates rolled out without issue, so for those parts everything was straightforward. It’s generally solid, but I would have liked just a touch more hand-holding through some of the software’s less obvious functions.