A bit more guidance during onboarding would've helped
The training sessions offered by WFHI were generally clear and covered a lot of useful information, but I found myself having to figure out some aspects of the software on my own. While I appreciated the foundational tutorials, they sometimes left gaps in the flow that I had to fill with trial and error. The onboarding process was smooth in terms of account setup and initial access, but when it came to the database features and the calling tools, I wished there had been more step-by-step walkthroughs. For instance, setting up the dialer took a bit longer than expected because I had to explore settings myself. Nevertheless, the overall support during the early days was responsive, and updates seemed to improve things without much hassle. I think with a bit more detailed guidance or interactive onboarding materials, the experience could be even better. Still, I’m happy with how most of it unfolded and feel comfortable using the platform now.