A bit mixed, mainly due to support unpredictability
I went into the onboarding with certain expectations about the support and communication process since it was a significant part of why I chose this software. Initially, the sign-up and tutorial sessions were smooth and clearly articulated which I appreciated. But as I moved into real usage, particularly using the dialer and handling the database feature, I found the support responsiveness varied quite a bit. Some of the telephonic support calls were helpful and resolved my queries quickly, but there were moments when I waited longer than expected and didn’t get full clarity on updating workflow features that were crucial for my routine. On the software side, the automatic updates felt a bit inconsistent in how they impacted the dashboard interface — sometimes good, sometimes a bit confusing. Overall, the experience matched some parts of my expectations, but the uneven communication made it less seamless than I had hoped across the board, hence my middling rating.