A Bit Mixed, but Support Great
You offered a well-structured training program, with clear steps on how to use the software and the calling tools. I felt the onboarding flow was quite comprehensive, and I appreciated the way the database feature was introduced gradually. However, I found myself struggling with the dialer setup on a couple of occasions. It was not clear how to configure some options initially, and I lost some time figuring things out. Your automatic updates were handy and did not interfere much, which helped. What stood out for me was how responsive telephonic support was when I needed to ask about the invoicing process and payment procedures. Honestly, I would definitely need help again in the future if there is a more complex update or a feature rollout. The invoicing and sign-up went fine overall, but having access to quicker guidance would be reassuring next time. I’d say the training mostly prepares you well, but because this software has many features, sometimes you do want to get a bit of personal assistance. So, I’m grateful to you for the continued support that I’m likely to seek again.