A bit confusing, which left me uncertain
The sales and pre-purchase phase left me feeling slightly mixed because the wording just wasn’t as clear as I hoped. I appreciated the warm tone in the explanations, and the effort to make the labels user-friendly was noticeable. However, it felt like some terms were vague or duplicated in different sections, which made me pause more than once and wonder if I was missing something critical. While on the phone to support I did manage to clarify a few points, which was fine, but it would have been better if the initial descriptions had been straightforward. I suppose I expected selling points that really zeroed in on benefits rather than somewhat generic features. The hesitation I felt mainly came from uncertain wording that didn’t quite match my expectations. I want to like it, and it has potential, but as it stands, I was left wishing for clearer, simpler language throughout the sales flow.