A bit confusing despite some clarity
Overall, my experience with the telephonic support left me somewhat frustrated. The representatives had a habit of giving answers that felt partially clear but would often circle back without fully addressing my concerns. For instance, when I asked about some of the software features, their explanations were wordy yet left me uncertain. On the other hand, the onboarding flow itself was relatively straightforward once I got past the initial phase. I can admit the training materials had helpful sections that explained the basic functions well. However, there was definitely a lack of follow-up or detailed clarifications when I reached out for further assistance. It sometimes felt like I was being rushed through calls rather than being helped thoroughly. I appreciate that automatic updates kept my software current without manual intervention, which was convenient. But clear communication remains key, and in this case, I found it wanting. In essence, the technical aspects were acceptable but the way support communicated made the whole process feel more tedious than necessary.