Felt a bit off compared to what I used before
Honestly, when I joined WFHI, I felt a little let down compared to the software I had used earlier. The sign-up process was okay but nothing special, and I was hoping the billing and payment would be just as simple as before. Instead, it took me quite a while to understand how their invoicing worked and I wasn’t always sure if I was on top of the latest updates or not. Support calls also dragged on longer than I expected, which can get a bit irritating when you just want to sort something quickly. That said, the dialer function worked decently and calling features were okay, so it wasn’t all bad. But definitely, the overall experience felt less smooth than my past tools, where things would just work without so much back and forth. So my sense was that WFHI has some work to do for better user experience before I’ll be fully on board with it.