Support Didn't Meet Expectations on Timely Resolution
I had anticipated telephonic support to be more responsive and aligned with the promises made before I started with WFHI. Unfortunately, that wasn’t the case. When I encountered difficulties with the dialer and database syncing, getting timely help was quite a struggle. The response time was slower than expected, and often I felt that the assistance didn’t fully address my issues on the first call. It was frustrating because I had hoped for a smoother support experience given the training and onboarding emphasis on their readiness. The automatic updates also introduced some hiccups that support seemed to take time to clarify. Overall, the support experience left me disappointed as it did not match what I was led to expect, and this gap affected how effectively I could use the software.