Not clear at all, disappointed
I found the communication from WFHI's support staff extremely unclear. When I first tried to set up the software, the explanations given over the phone were confusing and lacked the detail I needed to get going. The training materials did not provide enough practical guidance on using the dialer or setting up the database properly. During onboarding, I felt lost and ended up spending a lot of time trying to figure things out on my own. The payment and invoicing process was straightforward, but that was the only smooth part of my experience. When I called support to clarify issues, I rarely got answers that helped, and sometimes I was passed around different agents without resolution. The automatic updates caused unexpected changes in the interface which made me unsure if I was using the tool correctly. Overall, if I were to describe this to a friend, I would say the support was frustrating and inadequate and that made the whole software experience disappointing. I wished there had been more clear tutorials or an easier onboarding path. Unfortunately, I didn’t feel the service helped me move forward in any useful way.